What Our Customers Say

Over 150 verified reviews from businesses and developers who trust WebsNP for their critical hosting infrastructure.

4.8
★★★★★
150+ verified reviews Based on real customer feedback since 2009
Quick Summary WebsNP has served 1,000+ businesses in Nepal and globally since 2009 — rated 4.8/5 for uptime, support speed, and value. Customers consistently highlight sub-10-minute support response times, zero-downtime migrations, and flexible local payment options including eSewa and Khalti.

Customer Reviews & Testimonials

★★★★★

Wonderful hosting provider I ever see because last four years I have been using Websnp servers without any problems. Before Websnp, previous providers failed my E-Commerce sites. Now Websnp offers exactly what I need — more than I expected.

R
Ronald Williams
Developer, Saint IT Co. Ltd.
Dedicated Server
★★★★★

I'm happy with Websnp Hosting support — they helped me configure my sites initially. Whenever I have any problem related to server issues, I contacted Websnp by phone or online chat and they responded within a few minutes. Thanks WEBSNP.

P
Patrick Aarons
Developer, Nabil S.A.
Cloud Hosting
★★★★★

If you're like 99% of site owners who sometimes need expert help fast, you need Websnp. Their technical expertise and 24/7 support are unmatched. The server stability has been rock-solid for two years straight.

T
Todd Jenkins
Admin, Hostme LLC.
VPS Hosting
★★★★★

Just moved with WebsNP, it works great. The servers are really fast and I never faced downtime yet. Their customer service is excellent. Highly recommended. Abuse-free hosting is a big plus for email marketing too.

C
Chris
Developer, Rumba Inc
Shared Hosting
★★★★★

I got hassle-free payment service with WebsNP. My monthly payments were easy via Skrill, BTC, or PayPal. Buying with e-cheque and date extension on request — unbelievable flexibility I've never seen elsewhere.

F
Fabian Cabral
Developer, Jorge Digital
Reseller Hosting
★★★★★

I have 3 servers with Websnp and I can confirm they have the best service coupled with the best affordability. Server reliability and speed is critical to our business — Websnp delivers on all counts!

B
Barney Baardsen
Developer, Markus Ltd.
Dedicated Server
★★★★★

Migrated three WordPress sites with zero downtime. The team was incredibly professional — they handled everything overnight so my users never noticed. Setup was cleaner than my original host. 10/10 would recommend.

A
Anish Karmacharya
CTO, Kathmandu E-Commerce
Free Migration
★★★★★

Running a financial news portal — uptime is non-negotiable. WebsNP has delivered 99.98% uptime over 18 months. The NVMe speed makes our database-heavy pages load in under 800ms. Excellent infrastructure.

S
Suresh Pradhan
Publisher, FinanceNepal.com
Cloud Server
★★★★★

The eSewa and Khalti payment option is a game changer for Nepal-based businesses. No more USD conversion headaches. Support staff speaks Nepali and responds in minutes. This is what local hosting should feel like.

R
Raju Shrestha
Founder, Pokhara Startup Hub
Shared Hosting
★★★★★

We host 80+ client websites on a reseller plan. cPanel WHM is stable, the white-label nameservers work flawlessly, and I've never had to deal with resource throttling. WebsNP is my go-to recommendation for agency resellers.

M
Maya Tamang
Owner, TamangWeb Agency
Reseller Hosting
★★★★☆

Set up a KVM VPS in under 5 minutes. Root access was immediate, my custom ISO installed cleanly, and the 1Gbps port never let me down during our product launch traffic spike. Billing team is also very responsive to pro-rate requests.

D
Daniel Khadka
DevOps Engineer, Freelance
VPS Server
★★★★★

Switched from a US host after getting 200ms+ latency for Nepali users. WebsNP local server in Kathmandu dropped us to under 18ms. Our Core Web Vitals score jumped from 62 to 91. Pure performance upgrade for Nepal-targeted sites.

B
Bikash Rai
SEO Specialist, Growmore Digital
Cloud Hosting Nepal

Uptime & SLA Transparency

We don't just say "99.9%" — here's exactly what it means and what you're entitled to if we fall short.

99.9% Network Uptime SLA
<10min Avg. Support Response
15+ Years of Operation
1,000+ Active Clients

Network Uptime — 99.9% target (8.7 hrs max downtime/year)

Service Credit Policy

Monthly Uptime Service Credit Max Downtime Allowed
99.9% – 100% No credit (within SLA) ~43 minutes
99.0% – 99.89% 10% of monthly fee ~7.2 hours
95.0% – 98.99% 25% of monthly fee ~36 hours
Below 95.0% 50% of monthly fee 36+ hours

* Credits applied to next invoice. Excludes scheduled maintenance windows announced 48h in advance. Full SLA terms at websnp.com/legal/sla.

Frequently Asked Questions

Answers to the most common questions about WebsNP quality, support, and policies.

Yes. WebsNP has maintained a 99.9% uptime guarantee since 2009, backed by a formal SLA with a service credit policy. Our infrastructure uses enterprise-grade NVMe SSDs with redundant power and network across US and Nepal data centers. Unlike large anonymous cloud providers, you get a real local team that knows your setup.
Our average first-response time is under 10 minutes via live chat or phone during business hours. We offer 24/7 support in English and Nepali through phone (+977 9846280400), ticket system, WhatsApp, and live chat. Critical server issues are escalated to our NOC team instantly.
Yes. We offer a pro-rated refund policy for most hosting services. Contact our billing team within 30 days of activation for eligibility. Dedicated server setup fees and domain registrations are non-refundable. We believe in earning your business, not locking you in.
Absolutely. WebsNP provides 100% free cPanel-to-cPanel and DirectAdmin migrations for new clients. Our migration team handles the entire process — including databases, emails, and DNS — with zero data loss and typically under 2 hours of total downtime. Submit a migration request after sign-up.
We accept eSewa, Khalti, IME Pay, ConnectIPS, Nepali bank transfer, PayPal, Skrill, Bitcoin/USDT, and standard credit/debit cards. NPR pricing is available for Nepal-based customers with no currency conversion fees. This makes us one of the most payment-flexible hosting companies in Nepal.
Yes. All plans — from shared hosting to dedicated servers — include enterprise-grade multi-layer DDoS mitigation at no additional cost. Our network-level protection handles volumetric attacks up to multi-Gbps without impacting legitimate traffic.
We operate from two primary infrastructure locations: Kathmandu, Nepal (DataHub / Ncell facility — sub-20ms latency for Nepal users) and the United States (multiple Tier-3 facilities). Nepal local hosting is ideal for Nepali audience websites. US servers suit global or SaaS workloads.
Yes. Upgrades are seamless with pro-rated billing. You can move from Shared → Cloud Server → VPS → Dedicated Server as your requirements grow. Our team assists with every transition to ensure zero data loss and minimal disruption.