Comprehensive legal agreements governing your use of WebsNP infrastructure and services.
Last Updated: April 24, 2026
Effective Date: April 24, 2026
This Master Terms and Conditions document (the "Agreement") constitutes a legally binding contract between you (the "Subscriber," "Client," "Customer," or "User") and WebsNP (the "Company," "Provider," "we," "us," or "our"). This Agreement meticulously governs your access to and utilization of the extensive suite of services provided by WebsNP, which includes but is not limited to shared web hosting, Virtual Private Servers (VPS), dedicated bare-metal servers, domain name registration, SSL certificates, business email solutions, and professional web development services (collectively referred to as the "Services").
By electronically accepting this Agreement during the checkout process, accessing our client portal, or actively provisioning any of our Services, you unequivocally represent and warrant that you possess the legal authority to enter into this contract. If you are accepting these terms on behalf of a corporation, limited liability company, or other legal entity, you represent that you have the explicit corporate authority to bind said entity to these precise terms and conditions. If you do not completely agree with every provision set forth in this document, you must immediately cease all use of our platform and refrain from purchasing our Services.
WebsNP retains the absolute right to unilaterally modify, amend, or update this Agreement at any time, with or without prior direct notification. While we typically endeavor to alert active clients to significant policy shifts via email broadcasts, it remains your sole responsibility to periodically review this page. Continued use of our Services following any modifications constitutes your formal legal acceptance of the revised Terms and Conditions.
To acquire our Services, you must establish a client account by providing accurate, current, and exhaustive personal and billing information. You are legally obligated to ensure that this information remains entirely up-to-date within the WebsNP client portal. The utilization of falsified identities, fraudulent contact details, virtual phone numbers, or deceptive proxy connections during the registration process is strictly prohibited and will result in the immediate, unappealable suspension and termination of your account without eligibility for a refund.
You bear the exclusive and non-transferable responsibility for maintaining the absolute confidentiality of your account credentials, including passwords, security PINs, and SSH keys. WebsNP cannot and will not be held liable for any data loss, financial damages, or security breaches resulting from your failure to adequately secure your login credentials. You must immediately notify our security department of any suspected unauthorized access to your account or any known compromise of your authentication mechanisms.
WebsNP employs sophisticated, automated fraud-prevention algorithms. To protect our infrastructure and payment gateways from malicious actors, we reserve the right to manually verify the identity of any client before provisioning services. This verification process may require you to submit official, government-issued identification (such as a passport or driver's license) and proof of address. Failure to comply with an identity verification request within 48 hours will result in the cancellation of your order.
All Services are billed strictly on a prepaid basis. You agree to pay all applicable fees, taxes, and surcharges associated with your chosen Services in advance of the service period. WebsNP supports a variety of payment methods, including major credit cards, PayPal, eSewa, bank transfers, and select cryptocurrencies. By adding a payment method to your account, you explicitly authorize WebsNP to automatically charge that method for recurring subscription renewals until the service is formally cancelled.
Invoices for recurring services are generated and emailed to your registered address 14 days prior to the due date. If an invoice remains unpaid by 12:00 AM (Midnight) on the due date, the associated Service will be automatically suspended by our billing system. A suspended service renders your websites, emails, and databases inaccessible. If the invoice remains unpaid for 7 consecutive days following the due date, the Service will be irrevocably terminated, and all associated data will be permanently destroyed from our storage arrays. WebsNP accepts no liability whatsoever for data lost due to termination for non-payment.
While we strive to maintain consistent pricing, WebsNP reserves the right to adjust the pricing of our Services at any time due to fluctuations in hardware costs, software licensing fees (such as cPanel or LiteSpeed licensing increases), or broader economic inflation. Clients will be provided with a minimum of 30 days' written notice via email prior to any price increase affecting their existing recurring subscriptions.
Initiating a chargeback or payment dispute with your credit card issuer or PayPal constitutes a severe breach of this Agreement. In the event of a chargeback, WebsNP will immediately suspend all active services associated with your account without notice. Furthermore, a non-refundable administrative fee of $50.00 USD will be levied against your account to cover the cost of the dispute process. To restore service, you must repay the original disputed amount, the administrative fee, and officially cancel the chargeback with your financial institution.
WebsNP confidently offers a 30-day money-back guarantee strictly applicable to newly purchased Shared Web Hosting and Reseller Web Hosting packages. If you are dissatisfied with the performance or support of these specific shared services within the first 30 days of initial activation, you may request a full refund of the hosting fees. This guarantee is exclusively applicable to first-time customers; clients who have previously held accounts or requested refunds are ineligible.
Due to the fundamental nature of certain digital assets and the hard costs incurred by WebsNP during provisioning, the following products and services are strictly non-refundable under any circumstances:
The integrity, performance, and security of the WebsNP network rely on the responsible behavior of our clients. You agree to utilize our Services exclusively for lawful, ethical purposes. The following activities are strictly prohibited and constitute grounds for immediate, permanent service termination without refund or prior notice:
You shall not utilize our infrastructure to conduct, facilitate, or participate in any form of malicious network activity. This includes, but is not limited to: initiating Denial of Service (DoS) or Distributed Denial of Service (DDoS) attacks; executing port scans, vulnerability sweeps, or penetration testing against external networks; distributing malware, ransomware, trojans, or destructive code; and operating open proxy servers or malicious Tor exit nodes.
WebsNP strictly enforces a zero-tolerance policy against the transmission of unsolicited commercial email, commonly known as SPAM. Our IP ranges must maintain pristine reputations to ensure deliverability for all clients. You may not use our shared hosting environments, VPS, or dedicated servers to send bulk unsolicited emails, operate "safelists," or host sites advertised via SPAM (Spamvertising). All mailing lists operated on our network must rigorously adhere to a double opt-in methodology. If your actions result in a WebsNP IP address being blacklisted by organizations such as Spamhaus or Barracuda, your account will be terminated, and you will be billed a $150.00 USD IP-delisting administrative fee.
You are expressly prohibited from storing, hosting, or transmitting any content that violates the local laws of Nepal, the United States, or the physical location where your server is housed. Prohibited content includes: child exploitation material (which will be immediately reported to the appropriate law enforcement authorities without hesitation); copyrighted material hosted without explicit authorization (pirated software, movies, audio); websites selling counterfeit goods, illegal pharmaceuticals, or illicit narcotics; and content that incites violence, promotes terrorism, or constitutes severe hate speech.
If you are utilizing our Shared Web Hosting or Reseller Hosting services, you are operating within a multi-tenant environment. You may not consume excessive CPU, RAM, or Disk I/O resources that degrade the performance of the server for other clients. Scripts running as background processes (daemons), IRC bots, crypto-currency mining software, and continuous automated backup processes that write excessively to the disk are forbidden in shared environments.
WebsNP is committed to providing a highly available infrastructure. We guarantee that your network and power infrastructure will be available 99.9% of the time in any given calendar month. This equates to approximately 43 minutes of allowable downtime per month.
The 99.9% uptime guarantee applies strictly to network and power availability. It explicitly does not apply to downtime caused by the following circumstances:
While WebsNP may perform routine, automated backups of our shared hosting servers as a courtesy, these backups are provided strictly on a "best-effort" basis. **WebsNP assumes absolutely no liability for data loss, data corruption, or the failure to restore a backup.** You, as the client, maintain the ultimate, undeniable responsibility for creating, managing, and securely storing offsite backups of your websites, databases, and critical email data.
Clients utilizing Unmanaged Virtual Private Servers (VPS) or Dedicated Servers are entirely responsible for their own disaster recovery planning. Unless you have explicitly purchased a separate managed backup service plan from WebsNP, we do not back up your VPS or dedicated server data under any circumstances.
IN NO EVENT SHALL WEBSNP, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (I) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (II) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (III) ANY CONTENT OBTAINED FROM THE SERVICES; AND (IV) UNAUTHORIZED ACCESS, USE OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE) OR ANY OTHER LEGAL THEORY, WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE. THE MAXIMUM AGGREGATE LIABILITY OF WEBSNP FOR ALL CLAIMS RELATING TO THE SERVICES SHALL UNDER NO CIRCUMSTANCES EXCEED THE TOTAL AMOUNT YOU PAID TO WEBSNP FOR THE SPECIFIC SERVICE IN QUESTION DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
You agree to fully defend, indemnify, and hold harmless WebsNP and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password; b) a breach of these Terms, or c) Content posted on the Service.
This Agreement shall be governed by, interpreted, and construed in accordance with the laws of Nepal, without regard to its conflict of law provisions. Any legal disputes, controversies, or claims arising out of or in connection with this Agreement, or the breach, termination, or invalidity thereof, shall be exclusively settled by the competent courts located within Kathmandu, Nepal. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.